Student Surveys -- any suggestions?

["Karen D. Austin" <kaustin@scnet.shepherd.wvnet.edu>]

Will those of  you who have surveyed your general student population 
be willing to share a few tips with a novice?   Survey Date: Oct 23

Today, my lead tutor and I just sent of a survey to the _faculty_ 
(which I have attached in a WP file), and now we are composing a 
survey to the general student population--as opposed to patrons 
only.  We hope to accomplish a few things:

1.  Raise awareness of our sevices by the act of taking the survey
2.  Find out why students come
3.  Find out why students don't (unaware, bad hours, procrastinate?)
4.  Find out why they don't come back if they did come 
5.  Find out what areas of writing they want help with (content, 
cohesion, concision, clarity and correctness)

If I am overlooking some topics that may be important, please alert 
me. If you have learned a few tricks to the format and wording of 
your surveys, I'd love to learn from you.  In the faculty survey, we 
tried to be concrete and survey behaviors not just squishy 
feelings/attitudes.  I don't know how useful the findings will be, 
but at least we got them to think about our service for a minute!

Thanks for your attention.

 	karen austin




Karen D. Austin, Writing Center Director
Shepherd College, Shepherdstown, WV  25443

kaustin@intrepid.net   (304) 876-5293
ShepOwl: scwcweb@shepherd.wvnet.edu
Webpage: http://www.shepherd.wvnet.edu/scwcweb
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