Dear Brothers and Sisters, The TQM approach is ok, but I prefer the FUC management system. (FUC, by the way, stands for "Fully Uncontrolled Chaos.") In this system, the workers strongly suggest what the boss can with the job, the company...you name it. That's it from here. If anyone needs me, I'll be cowering beneath my desk. Warm regards, Carl W. Glover glover@msmary.edu