Re: TQM-like stuff for WC

[Sara Kimball <skimball@uts.cc.utexas.edu>]

Arguably, Dave.  But why not take them seriously?  If they request 
feedback, why not give it to 'em intelligently & cogently? Interesting 
things can happen when you ask people to put their money where their 
mouth is.


Sara Kimball

On Mon, 16 Sep 1996, Dave Healy wrote:

> The voice of a Monday-morning cynic:
> 
> TQM is window dressing, another in a series of management fads that gives 
> administrators something to put on their Annual Report of Activities and 
> attempts to perpetuate the illusion that management gives a shit what labor 
> thinks.
> 
> Dave Healy
> 
>