Neal, Paula, James... Plenty to be found on Deming and TQM on the web, if you do an Alta Vista search. And for a while, I subscribed to a TQM Listserv, but bless me if I remember the address. Think Barry Maid gave it to me. Barry? That is, a TQM in Higher Educ. listserv, which would be likelier to interest you. Jeanne Simpson csjhs@eiu.edu